Returns and Exchanges
We like happy customers - if something isn't working out, please let us know. We'll do our best to set things right. Returns and exchanges are offered during the first 30 days only, so please be timely!
Check it first - before handing things off to kids, throwing them in the wash, or using your products, please give them a good looking over, and let us know right away if there are any issues. We cannot offer returns or exchanges on used items.
Just want to send it back? Here's the official small print on returns:
JadaBug's Kids Boutique offers a 30 Day Money Back Guarantee on all unused items which are still in the original packaging with all tags attached. To qualify for a full refund the item must be returned to Biddle and Bop within 30 days of the purchase, in original condition, in their packaging, with tags attached. Please try on your items a clean space, we will check items carefully before refunding and cannot offer a refund on damaged, dirty, or items with obvious signs of wear.
Returns are minus original shipping cost. If your item qualified for free shipping, all original shipping costs will be taken out of your refund.
Please examine all items before using or washing. If there is a problem with an item, please let us know right away so we can help make things right.
No refunds will be issued until the item(s) have been received and examined by us. You are responsible for return shipping.
Late returns (post 30days) or unapproved returns will be donated without further contact, and no refund will be given. Returns that are not approved will be followed with an email to your listed email address giving you the option to purchase return postage or donate. If you do not list an email address or do not respond within 4 business days, your items will be donated.
Please contact us to start the return/exchange process.
Please let us know how we can help!
PRE APPROVED Returns may be sent to:
JadaBug's Kids Boutique
78377 Highway 111
LaQuinta, CA 92253